Shipping policy
Shipping Policy
Last Updated: August 2026
Thank you for shopping with OLEVZA.
We are committed to providing a smooth and reliable delivery experience. Please review our shipping information below.
Order Processing & Estimated Delivery Times
Orders are typically processed and prepared for shipment within 1–2 business days after payment confirmation.
The estimated delivery timeframes shown below represent the overall expected delivery window from the time your order is placed, including normal order processing and transit time:
United States: 7–12 business days
United Kingdom: 7–12 business days
Ireland: 7–12 business days
Netherlands: 7–12 business days
Canada: 7–17 business days
Austria: 10–20 business days
France: 10–20 business days
Germany: 10–20 business days
Italy: 10–20 business days
Spain: 11–18 business days
Belgium: 7–19 business days
Saudi Arabia: 9–16 business days
These timeframes are estimates and are not guaranteed. Delivery may occasionally be affected by customs processing, carrier delays, weather conditions, holidays, or other circumstances outside our reasonable control.
Free Shipping
OLEVZA currently offers free standard shipping on eligible orders to the destinations we serve.
Any additional or optional shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow up to 72 hours for tracking information to become active after receiving your shipping confirmation.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise stated at checkout, any such charges are the responsibility of the customer and are not controlled by OLEVZA.
Incorrect or Incomplete Shipping Information
Please make sure your shipping information is complete and accurate before submitting your order.
Please note that we are currently unable to deliver to P.O. Box addresses in the United States. A complete physical delivery address is required.
If you notice an error after placing your order, contact us as soon as possible at support@olevza.com.
We will do our best to assist before the order is processed or shipped. Additional shipping costs resulting from incorrect or incomplete information provided by the customer may be the customer's responsibility.
Delayed or Lost Shipments
If your order has not arrived within the estimated delivery timeframe, please contact us at support@olevza.com.
We will review the tracking information and, when appropriate, work with the shipping carrier or fulfillment partner to investigate the shipment.
If a shipment is confirmed lost, we will work with you to provide an appropriate resolution.
Multiple Packages
In some cases, items from the same order may be shipped separately and may arrive at different times. Where available, tracking information will be provided for each shipment.
Contact Us
If you have any questions about your order or shipping, please contact: