Refund policy
30-Day Return Policy
We want you to feel confident shopping with OLEVZA. You may request a return within 30 days of receiving your order.
To be eligible for a standard return, your item must be in its original condition, unused, and returned with all accessories, manuals, and original packaging. You’ll also need your order number or proof of purchase.
To start a return, contact us at support@olevza.com. If your return is accepted, we’ll provide instructions on how and where to send your item.
Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us as soon as possible if your item arrives damaged, defective, incomplete, or incorrect.
To help us evaluate the issue, we may ask you to provide your order number along with clear photos or a short video showing the problem.
If your claim is approved, OLEVZA will provide an appropriate resolution, which may include a replacement, refund, or other suitable solution depending on the circumstances.
Return Shipping
For standard returns that are not due to a confirmed defect, damage, or incorrect item, return shipping costs are the responsibility of the customer.
If an item is confirmed to have arrived damaged, defective, or incorrect, OLEVZA will provide appropriate return or replacement instructions at no additional cost to you.
Please contact us before returning any product so that we can provide the correct return instructions and destination.
Exceptions / Non-Returnable Items
For hygiene and safety reasons, products that have been used may not be eligible for a standard change-of-mind return. This restriction does not affect claims for products that arrive damaged, defective, or incorrect, or any rights you may have under applicable consumer protection laws.
Gift cards and personalized or custom-made products are not eligible for standard returns unless required by applicable law.
Exchanges
We do not currently offer direct exchanges for standard returns. If your return is approved, you may place a new order for the item you want.
This does not apply to approved claims involving damaged, defective, or incorrect products, for which a replacement may be provided.
European Union Right of Withdrawal
If your order is delivered to a country where a statutory right of withdrawal applies, including eligible orders within the European Union, you may have the right to cancel or return your order within 14 days of receiving it without providing a reason, subject to applicable consumer protection laws.
Any statutory consumer rights available to you under applicable law are not limited by this policy.
Refunds
Once we receive and inspect an approved return, we’ll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow your bank, credit card company, or payment provider additional time to process and post the refund.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at support@olevza.com.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible at support@olevza.com.
We’ll do our best to accommodate your request, but we cannot guarantee cancellation or modification once an order has entered processing or has been shipped.
1-Year Limited Warranty
OLEVZA Sculpt Pro is covered by a 1-Year Limited Warranty from the date of delivery against manufacturing defects and functional failures occurring under normal intended use.
The warranty does not cover accidental damage, misuse, improper care, unauthorized modification or repair, cosmetic wear from normal use, loss, or damage caused by failure to follow the product instructions.
To submit a warranty claim, contact support@olevza.com with your order number and a description of the issue. We may request photos or video to help evaluate your claim.
If an eligible warranty claim is approved, OLEVZA may, at its discretion and as permitted by applicable law, repair or replace the product or provide another appropriate remedy.
This Limited Warranty does not affect any statutory rights you may have under applicable consumer protection laws.
Contact Us
For questions about returns, refunds, damaged or defective products, or warranty claims, contact us at: